Frequently Asked Questions

Do you support OEM deployment clasps?

Absolutely. Our watch straps can be made to fit most OEM deployment clasps. In most cases we simply need a picture of your OEM clasp to proceed with fabrication.

What is your turnaround time?

Current turnaround time is approximately 4-5 weeks.

Do you offer refunds or exchanges?

Since every strap is uniquely made to order, we do not offer refunds or exchanges. However, if an issue is due to an error on our end, please bring it to our attention right away and we will do everything in our power to make things right, including making you a new strap if that is what the situation calls for. We rigorously double check every work order that comes in and will reach out to you if any errors or discrepancies are spotted. Finally, please keep in mind that all hides are different and slight variations in color and grain patterns are to be expected. No two straps are the same and they will each have their own personality and unique features.

Do I need a special tool to change out a strap?

A standard spring bar tool (Example) is all that is required to change out a strap. If you are unsure about doing this yourself, any competent jeweler can swap out a strap in just a few seconds.

What are your shipping rates?

We offer free shipping to the United States and Canada. International shipping cost will depend on the country of destination. International rates can be looked up from the checkout page.

How do I measure my watch to make sure I am ordering the correct size?

Measure the distance between the lugs of the watch case by using a ruler or digital caliper. If you do not feel comfortable doing this yourself, kindly provide us with make and model of your timepiece prior to purchase and we will help you determine size to the best of our ability. Any competent jeweler can also assist you in this regard.

What brands of watches are supported?

We support the majority of watch brands including models with notched straps and different shapes (such as Bell & Ross) in addition to smartwatches. If you are unsure of compatibility, please contact us and we will gladly take a look.